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Help us improve your banking experience

Help us improve your banking experience

As your banking partner, giving you complete and efficient control over your finances is imperative. While we strive to avoid any issues, it is also possible that problems may arise. In that case, you can always count on our Customer Care Team to resolve your issues as quickly as we possibly can.

If you have a banking issue with us, here is how you can lodge a complaint:

  • 24/7 Contact Centre. Call us any time at: 600 50 2030
  • All ADCB Branches across the UAE
  • On
  • In person at the ADCB Head Office and Dubai Outsourced Zone office
  • Or, at the CEOís Office (ADCB Head Office)

How we will address your complaint:

  • Once received, the ADCB Customer Care team will register your complaint and give you a unique reference number
  • You will receive an SMS and email on your registered contact information with the reference
  • An ADCB representative will contact you within 48 hours
  • Complaints are typically resolved within 72 working hours of you being contacted first
  • If we fail to meet this timeframe, we will send you regular status updates with reasons for delay
  • Sometimes we may be unable to respond or resolve fast enough due to third-party dependency

If ADCB does not meet your satisfaction:

If you are not happy with the final resolution provided by us, you can escalate the issue to these external authorities.

Telephone: +971 2 6652220
Fax: +9712-6652504
In person: Visit the Central Bank in Abu Dhabi or any branch in Al Ain, Dubai, Sharjah, Ras Al Khaimah or Fujairah

We hope to continue helping you achieve your banking goals and satisfying all your financial needs.

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