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3D Secure on your ADCB Card FAQs

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  1. What is 3D Secure™?

  2. How does 3D Secure™ feature protect me against unauthorized online transactions?

  3. Do I need to apply for a new ADCB Bank credit card or debit card which is enabled with the 3D Secure™ feature?

  4. How does the Online Authentication Service work? / What are the steps to be followed while conducting an online transaction?

  5. Why is there a need for a One-Time Password (OTP) to complete an online transaction with my ADCB Debit or Credit Card?

  6. Will every website require the OTP password to be entered for authentication?

  7. What if the website does not have the 'Verified by Visa' or 'MasterCard Secure Code' sign?

  8. Do I need to register before using the Service?

  9. Can I opt out of the OTP password authentication service for online transactions?

  10. What should I do if I change my mobile phone number or email address?

  11. How can I update my mobile number & email address?

  12. After I update my mobile number or email address with ADCB, can I start using my card for online transactions immediately?

  13. I am using my ADCB card at an overseas website, do I need to enter the OTP for authentication?

  14. Can I use the same One Time Password (OTP) password for multiple transactions?

  15. What happens if I enter wrong OTP multiple times?

  16. Can ADCB resend the OTP to me in case of non-receipt?

  17. Do I have to pay for this service?

  18. I have a Supplementary card, where will the OTP be sent? New

  19. How do I update the mobile number for my supplementary cardholder to receive the OTP on their mobile or email address? New

  20. How will OTP function for a replacement card which has been issued in case of being lost, stolen, upgraded or renewed cards?

  21. Is there an online transaction limit / usage limit on the Debit Card?

  22. Is there an online transaction limit / usage limit on the Credit Card?

  23. Does the service file cookies on my computer?

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+971 2 6210090 (Outside UAE)

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