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IVR (Interactive Voice Response)

TouchPoints Enabled
IVR (Interactive Voice Response)

ADCBís IVR or Automated Phone Banking Service is like your own Personal Banker Ė always there whenever you need it and it is just a phone call away. Whatís more? It is fast and secure.

Register today and earn 500 TouchPoints!

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  • How to Register?

    Just call 600502030 (within UAE) or +97126210090 (outside UAE) and speak to one of our Phone Banking Officers who will assist you with the registration.

  • Service Summary

    • Get information on balances and status of your Current/Saving Accounts, Credit Cards, Loans and Fixed Deposits
    • Pay credit card, utility bills and Etisalat bills (including Wasel recharge and renewal)
    • Transfer money between your accounts
    • Review your last 5 transactions on your account or credit cards
    • Request statements through fax or mail
  • ADCB VoicePassTM

    We are pleased to announce the launch of VoicePassô, our new voice recognition security system for IVR. Click here

  • TouchPoints

    TouchPoints Awarded on Usage and Utility Bill Payments

    UsageTouchPoints EarnedCap
    First Time Registration500One Time
    Utility Bill Payment (per Payment)50250 Per Month
    First time usageUtility Bill PaymentCap
    1st Month250One Time
    2nd Consecutive Month500One Time
    3rd Consecutive Month1000One Time


Just call 600502030 (within UAE) or +97126210090 (outside UAE) to access all your ADCB accounts.


It is quick and easily accessible which helps you save precious time.


You can bank from the comfort of your home or office and choose either English, Arabic or Hindi as your language option.


A single Telephone Personal Identification Number (TPIN) ensures that only you have access to your accounts

Click here for a detailed flow of our IVR.

Click here to view the Terms and Conditions

  • Chat
  • Call
  • Location

Click here to chat with an ADCB customer service agent.

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